The customer service improvement thread

[urquell]

I don’t like deposits and I usually avoid SP that require it as I was once burned, not really a deposit but a full payment which was 100% my fault and not even requested but volunteered by me trying to help someone that needed it at the time. She actually did try to make good on it once but our schedule didn’t align and she disappeared afterwards, not a big deal really, actually I still hope it helped her, it didn’t put me in a different tax bracket lol.

I have provided a deposit in the form of a photograph of an Amazon gift card redemption code to an Merb advertising SP from Indy companions, she was 100% legit and everything went smooth as silk no issues. I just find it a hassle to go out buy the gift card make the photograph and email it or send it via text message and I don’t like not being trusted, just a personal thing I guess.

I totally get that there's a valid argument to be made for SPs asking for deposits, and I understand their very valid frustrations with timewasters. However there's an equally valid argument for guys not to make them. The thing is, even aside from the trust factor, which is a negative aspersion to your character right from the get-go, is that there is zero benefit to a client for providing the deposit. There can never be a gain to the client, at best the clients gets what he's paying for anyway. However, there can be a loss, and it's a virtual certainty barring a very unusual string of luck that at some point you will lose your deposit. You can't win, only lose. That's from a financial perspective. From a personal perspective it basically eliminates any personal vibe that might come from an encounter by making it feel transactional and generic right from the outset. We all know what's going on, but a well presented interaction smoothes out the rough edges and allows you to either forget or put aside the thought. Deposits are basically rubbing your face in the fact that this is a transaction interaction, which to me gets you off on the wrong foot

I might be the devil's advocate but I feel like this thread is turning into a thread where bad experiences occurred. I think the idea is to help SP improves little things.

Bad experiences happen and most of the time not much we can do e.g. deposit paid and not given back. So we just learn our lesson and the SP will soon have a bad reputation.

Whereas improvement like the point regarding scented oils can be adjusted.

They're both true. Guys are outlining bad experiences or things that make them think negatively allows SPs to understand their frustrations and perhaps do something to improve the experience. It also allows guys to make suggestions about little things that might help to improve the experience. In the grand scheme of things the big things are more important, but for someone who is already taking care of the big things then adjusting the little things will help give them a push upwards or to tailor their client experience. From what I've seen so far it hasn't been so much about guys outlining specific bad experiences but rather about outlining things that they don't like and would like to see changed. Don't worry, this isn't a one-sided conversation. You should search for some of the SP etiquette threads, which do the same thing pointing out what SPs don't like about clients in order to make them behave better. There hasn't been as much from the guy point of view, but taken constructively there's a lot of room for both sides to help each other out.

 

[CLOUD 500]

One pet peeve are photos that are heavily photoshopped. I prefer selfie type photos, untouched and unmodified. I recently asked for pics from an agency and the pics were so photoshopped like the type you see on IG where it appears almost cartoonist and unnatural when are girl has an over exaggerated ass and squashed stomach. I do not like BBL. I like slim, athletic, and natural so those types of photos turn me off. It is a sure way for me to not book that girl. Also on photoshop, the pics on some agency sites look animated that I cannot really tell how she really looks like.

 

[Fradi]

. SP input is more than welcome in support of that goal, but if you wish to impose SP preferences, more and louder alarms or whatever, then please take that to the SP thread, and thank you.

You are way too polite and diplomatic.
Some people just can’t take no for an answer and want to impress upon you that they are always right and know better and always want to have the last word.

 

[LeDodo]

They're both true. Guys are outlining bad experiences or things that make them think negatively allows SPs to understand their frustrations and perhaps do something to improve the experience. It also allows guys to make suggestions about little things that might help to improve the experience. In the grand scheme of things the big things are more important, but for someone who is already taking care of the big things then adjusting the little things will help give them a push upwards or to tailor their client experience. From what I've seen so far it hasn't been so much about guys outlining specific bad experiences but rather about outlining things that they don't like and would like to see changed. Don't worry, this isn't a one-sided conversation. You should search for some of the SP etiquette threads, which do the same thing pointing out what SPs don't like about clients in order to make them behave better. There hasn't been as much from the guy point of view, but taken constructively there's a lot of room for both sides to help each other out.

I might be wrong but the big things we are talking about does not happen with the established SP from the platform? If that the case then the targeted audience won't see it.
The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

 

[Fradi]

The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

Boo hoo cry me a river.
You think we are not aware of what scum bag clients do that they keep repeating in their threads. You think we are all like that.
If the shoe doesn’t fit don’t wear it goes equally for both sides.

 

[urquell]

I might be wrong but the big things we are talking about does not happen with the established SP from the platform? If that the case then the targeted audience won't see it.
The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

Yes, you're wrong, I'm afraid. You will probably need to do some deeper reading into the forum. You need to understand that this forum is different from most other forums because of the SP presence and the advertising funding model so that there are dual and conflicting purposes here between SP goals and client goals that sometimes bump heads. Sometimes it's just a difference in perspective, sometimes there are directly opposing motivations.

 

[S.S neo]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.
To picture what i mean by that ...let’s say i want to see a lady for 90 minutes at 2pm.
I have to leave my house no later than 1 pm to make sure to be there on time. 90 minutes of fun is taking me to 3:30 pm. I’m now in the rush hour and i have to be back home at 4:30. So for a 90 minutes session, i really spend around 4 hours in total. So once in a while, you could « tour » the south shore or Laval a nstead of going to another timezone ...

 

[urquell]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.
To picture what i mean by that ...let’s say i want to see a lady for 90 minutes at 2pm.
I have to leave my house no later than 1 pm to make sure to be there on time. 90 minutes of fun is taking me to 3:30 pm. I’m now in the rush hour and i have to be back home at 4:30. So for a 90 minutes session, i really spend around 4 hours in total. So once in a while, you could « tour » the south shore or Laval a nstead of going to another timezone ...

I feel the same way you do, and I very much value location and parking access. The downtown core is a parking disaster and construction only makes things worse. It would be nice to have locations that are at least downtown adjacent, so still central but easier to access, like Vendome for example. There's lots of little pockets of stuff close to DT.

The problem may be that lots of guys value going to clean, shiny new condos etc and that may be a marketable part if the experience for SPs, as well as providing premises with controlled access etc. I personally don't care about that..I just want something that's comfortable and clean. It doesn't need to be the newest and the shiniest for my purposes. Maybe that's something to examine for the guys out there. How important is it to you that the incall location be a flash modern condo?

 

[Rebaynia]

The only thing I don't see mentioned that I think every sp should do is ask for what you're looking for in a session (and they can reiterate their restrictions) when booking. It's just a small gesture but really helps to set the tone and both of your expectations before you meet (and can sometimes be hot to discuss/build up the anticipation). I know restrictions are often listed on their ad or website and I don't need it repeated but some clearly do.

I try to do this with each person that reaches out. It is how I determine if I a the right SP for them to see. I don't want to just accept anyone for them to feel let down later their time couldn't be what they wanted.

Also it gives me an idea on how the booking will be going, to ensure I fit in what is important to the person I see. I want them feeling like they got everything they wanted out of our time together. It also gives me the chance to let them know before the appointment, if any of their requests fall under the extra kink fee, are part of my gfe, or are options unavailable.

I wouldn't want every encounter I have to be a preform, wash, repeat version of expieriences, each person is different, and it helps to know before a booking is even set, whether we are compatible, and what their desires and expectations are.

 

[Rebaynia]

No answering the phone during sessions. By preference the phone should be turned off.

No alarms! If you need soemthing like an alarm use a timed light or a specific point in a musical selection, or something like that, that is less jarring and invasive to the client, and much more subtle. Better atmosphere for the client. I actually would never go back to someone who used an alarm, especially if there was some comment that came with it, like "time to wrap it up!" or "go have a shower now". There are better, more service oriented ways to gently guide the client through the end of the session and make sure they exit on time.

I prefer to not be a clock watcher.
My alarm isn't a harsh jarring sound, but a chime. Point still stands though. 1 hr is 1 hr, and either I have to watch a clock, or rely on a sound to inform me. I will not watch a clock, and would think it ruder to be checking the time 2-3 times threwout the visit, than to just enjoy the visit and forget time exhists until the chime goes off to let me know it is time to part ways. I don't rush off, it let's me know it is my own time to shower to get ready to go then.
And sorry if he hasn't had his orgasm yet, you want more time, then pay for it and we can continue. But once the chime goes off you are now on my time, no longer your paid time.

 

[Shantie_mtl]

The only thing I don't see mentioned that I think every sp should do is ask for what you're looking for in a session (and they can reiterate their restrictions) when booking. It's just a small gesture but really helps to set the tone and both of your expectations before you meet (and can sometimes be hot to discuss/build up the anticipation). I know restrictions are often listed on their ad or website and I don't need it repeated but some clearly do.

Restrictions can have 1 million.. better to mentioned your expectations

 

[Shantie_mtl]

1) A text to the client after the session saying that you enjoyed meeting him or the session with him. A small gesture requiring virtually no effort, but makes a huge difference in client perception
2) People who grew up in Montreal tend to take bilingualism for granted, but it's easy to forget that many people, especially visitors from out of country or out of province, don't speak French. Articulating what comfort and skills you have in different languages is super helpful for potential clients
3) If you're an MP then relax on the oil! No one, and I mean not one single man, without exception, likes to be slathered in oil, especially scented oil.
4) If you're an MP and work out of a commercial space with no shower then handing your client a roll of paper towels won't do it. Hot, moist towel dispensers have a small footprint and can be had very cheaply, as little as $40-50. They may without exaggeration determine whether your client will repeat or not, especially if you do the initial cleanup yourself. Very sexy.

I will never text after... because lot of then need privacy.... you never know if its the good timing

 

[Rebaynia]

I just want to point out two things that seem to be well-known and implicitly accepted (WHY?!):

• Photoshopped photos and fake age/weight/body measures. (especially asian providers). In my (very) short experience I've been extremely dissapointed when the SPs looks nothing like the photos, or when is listed as being in her 20's and is clearly 30+. There's a huge difference between a good camera angle and makeup, and blatantly lying with Photoshop or in the description.
• Services that aren't provided. Many of us have been disappointed when a service is listed, but then not given. A good example is when DFK is advertised, but only LFK is offered. We would love some honesty on what services are always on the menu and a explicit list of what is YMMV.

As a unifying comment to providers: If you try to trick us we won't come back. Wouldn't it be better to be honest and explicit and possibly get a regular client?

lol. I think i have this one a little backwards from others. I could pass for younger, but I love the compliment that I look younger than my age so I embrace my age. I find clients who look for more mature ladies are often more respectful than the ones looking for younger providers.
Also think my laziness on updating my ads, or knowing where I have posted my weight, is misleading now, as I have lost some, and couldn't be bothered to update yet until I see it start to balance out to it's new regular. I don't think anyone's going to complain I'm 10-20lbs less than advertised. Someone might, but I already look less than what the scale shows when I give what it says, so not like they would know I'm even less now.

 

[urquell]

I prefer to not be a clock watcher.
My alarm isn't a harsh jarring sound, but a chime. Point still stands though. 1 hr is 1 hr, and either I have to watch a clock, or rely on a sound to inform me. I will not watch a clock, and would think it ruder to be checking the time 2-3 times threwout the visit, than to just enjoy the visit and forget time exhists until the chime goes off to let me know it is time to part ways. I don't rush off, it let's me know it is my own time to shower to get ready to go then.
And sorry if he hasn't had his orgasm yet, you want more time, then pay for it and we can continue. But once the chime goes off you are now on my time, no longer your paid time.

I have never, ever disputed that 1hr is 1hr. Your time is your time and you're entitled to it or to be paid to extend it.I 100% support that. My comments had more to do with customer friendly ways to end that time, not the actual ending of it. A clock needn't be watched. As I mentioned, subtle things like the end of a particular song or a timed light coming on, amongst others, serve the same purpose and are less jarrring. A chime would be much better than a regular alarm though.

 

[urquell]

I will never text after... because lot of then need privacy.... you never know if its the good timing

You can do as you wish. No one is trying to tell you how to do what you do with your business. This thread is about observations, suggestions or best practices. Having said that, a text in the few minutes immediately following the session is unlikely to be a privacy issue. I am a strong advocate for protecting people's privacy though, and I can respect you erring on the side of caution if you choose not to. I also assume that in order to protect people's privacy that you ask for no screening information.

 

[Jacobisrael]

I will never text after... because lot of then need privacy.... you never know if its the good timing

For that part I agree. For my part I don’t live alone and if even if I did I like my privacy and I’m part of a community full of elders (I’m sure many use SPs lol but to keep face lol). Unless if you are a regular I guess that’s different. But not for a one time client.It’s always good to hear good feedback before I leave (if it’s genuine don’t tell me to come back if you deep down don’t want it lol).
For the restrictions generic things like I don’t kiss or I’m not gfe should be included from the get go. I know you do but some either don’t or straight up lie.
It is understandable that you don’t say no gangbangs with 10 guys or no filming in the first text. That’s 100% understandable.

 

[Michelle Gunn]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.
To picture what i mean by that ...let’s say i want to see a lady for 90 minutes at 2pm.
I have to leave my house no later than 1 pm to make sure to be there on time. 90 minutes of fun is taking me to 3:30 pm. I’m now in the rush hour and i have to be back home at 4:30. So for a 90 minutes session, i really spend around 4 hours in total. So once in a while, you could « tour » the south shore or Laval a nstead of going to another timezone ...

It's an interesting idea to me, but because I don't have an incall in Brossard or Laval (for example) it would cost me close to the same amount of money to set up for a day or three in Brossard as it would in Ottawa. However, in Ottawa I have an entirely new client base who would have a limited time to see me, but every potential client in Brossard would already have seen my ads, and would be able to cross the bridge whenever.

 

[Rebaynia]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.
To picture what i mean by that ...let’s say i want to see a lady for 90 minutes at 2pm.
I have to leave my house no later than 1 pm to make sure to be there on time. 90 minutes of fun is taking me to 3:30 pm. I’m now in the rush hour and i have to be back home at 4:30. So for a 90 minutes session, i really spend around 4 hours in total. So once in a while, you could « tour » the south shore or Laval a nstead of going to another timezone ...

I get what you are saying, I don't tour, or even provide incall, but my understanding is, when they tour, they charge more, the local prices to the places they tour to are often higher than here. They are making more per hour while touring.

Those with incall locations, are already paying for rent, or the rental of the space, they don't want to pay a second location so close to home, when they are already paying for a place.

There are outcall providers who could make the trip to you at an increased cost for travel. Depending on duration, it could be worth it, you might not want to pay for extra travel for a 1 hr booking it might feel like too much, but a 2-3hr booking might be worth the extra travel cost to come to you.

They tour big cities, where there might be more people interested in them, a smaller city, or town, might only offer a 1-2 bookings the entire tour, a bigger city has more takers to the opportunity.

It's not that they don't want to tour to you. It's not exactly a profitable venture to drive an hour out of Montreal to be in an area with less demand.

 

[Rebaynia]

I have never, ever disputed that 1hr is 1hr. Your time is your time and you're entitled to it or to be paid to extend it.I 100% support that. My comments had more to do with customer friendly ways to end that time, not the actual ending of it. A clock needn't be watched. As I mentioned, subtle things like the end of a particular song or a timed light coming on, amongst others, serve the same purpose and areess jarrring. A chime would be much better than a regular alarm though.

I don't have incall, so I have no control of the atmosphere around me music is their music, lights are their lights. Though I'm guessing you are an incall sort, so them controlling these aspects makes sense. I likely would have home cues too if I could.

Lol. Though I am really curious to know who puts a nasty jarring alarm to sound. That really does sound excessive when everything has such a wide variety of selection of sounds to choose from, especially a phone timer.

 

[themonk83]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.

Because it is more profitable to tour those cities than Montreal and it's greater area.

For them to tour, they need confirmed bookings that cover the cost of touring and turn in a profit before showing up somewhere.

You can always do outcall