The customer service improvement thread

[urquell]

I don’t like deposits and I usually avoid SP that require it as I was once burned, not really a deposit but a full payment which was 100% my fault and not even requested but volunteered by me trying to help someone that needed it at the time. She actually did try to make good on it once but our schedule didn’t align and she disappeared afterwards, not a big deal really, actually I still hope it helped her, it didn’t put me in a different tax bracket lol.

I have provided a deposit in the form of a photograph of an Amazon gift card redemption code to an Merb advertising SP from Indy companions, she was 100% legit and everything went smooth as silk no issues. I just find it a hassle to go out buy the gift card make the photograph and email it or send it via text message and I don’t like not being trusted, just a personal thing I guess.

I totally get that there's a valid argument to be made for SPs asking for deposits, and I understand their very valid frustrations with timewasters. However there's an equally valid argument for guys not to make them. The thing is, even aside from the trust factor, which is a negative aspersion to your character right from the get-go, is that there is zero benefit to a client for providing the deposit. There can never be a gain to the client, at best the clients gets what he's paying for anyway. However, there can be a loss, and it's a virtual certainty barring a very unusual string of luck that at some point you will lose your deposit. You can't win, only lose. That's from a financial perspective. From a personal perspective it basically eliminates any personal vibe that might come from an encounter by making it feel transactional and generic right from the outset. We all know what's going on, but a well presented interaction smoothes out the rough edges and allows you to either forget or put aside the thought. Deposits are basically rubbing your face in the fact that this is a transaction interaction, which to me gets you off on the wrong foot

I might be the devil's advocate but I feel like this thread is turning into a thread where bad experiences occurred. I think the idea is to help SP improves little things.

Bad experiences happen and most of the time not much we can do e.g. deposit paid and not given back. So we just learn our lesson and the SP will soon have a bad reputation.

Whereas improvement like the point regarding scented oils can be adjusted.

They're both true. Guys are outlining bad experiences or things that make them think negatively allows SPs to understand their frustrations and perhaps do something to improve the experience. It also allows guys to make suggestions about little things that might help to improve the experience. In the grand scheme of things the big things are more important, but for someone who is already taking care of the big things then adjusting the little things will help give them a push upwards or to tailor their client experience. From what I've seen so far it hasn't been so much about guys outlining specific bad experiences but rather about outlining things that they don't like and would like to see changed. Don't worry, this isn't a one-sided conversation. You should search for some of the SP etiquette threads, which do the same thing pointing out what SPs don't like about clients in order to make them behave better. There hasn't been as much from the guy point of view, but taken constructively there's a lot of room for both sides to help each other out.

 

[CLOUD 500]

One pet peeve are photos that are heavily photoshopped. I prefer selfie type photos, untouched and unmodified. I recently asked for pics from an agency and the pics were so photoshopped like the type you see on IG where it appears almost cartoonist and unnatural when are girl has an over exaggerated ass and squashed stomach. I do not like BBL. I like slim, athletic, and natural so those types of photos turn me off. It is a sure way for me to not book that girl. Also on photoshop, the pics on some agency sites look animated that I cannot really tell how she really looks like.

 

[Fradi]

. SP input is more than welcome in support of that goal, but if you wish to impose SP preferences, more and louder alarms or whatever, then please take that to the SP thread, and thank you.

You are way too polite and diplomatic.
Some people just can’t take no for an answer and want to impress upon you that they are always right and know better and always want to have the last word.

 

[LeDodo]

They're both true. Guys are outlining bad experiences or things that make them think negatively allows SPs to understand their frustrations and perhaps do something to improve the experience. It also allows guys to make suggestions about little things that might help to improve the experience. In the grand scheme of things the big things are more important, but for someone who is already taking care of the big things then adjusting the little things will help give them a push upwards or to tailor their client experience. From what I've seen so far it hasn't been so much about guys outlining specific bad experiences but rather about outlining things that they don't like and would like to see changed. Don't worry, this isn't a one-sided conversation. You should search for some of the SP etiquette threads, which do the same thing pointing out what SPs don't like about clients in order to make them behave better. There hasn't been as much from the guy point of view, but taken constructively there's a lot of room for both sides to help each other out.

I might be wrong but the big things we are talking about does not happen with the established SP from the platform? If that the case then the targeted audience won't see it.
The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

 

[Fradi]

The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

Boo hoo cry me a river.
You think we are not aware of what scum bag clients do that they keep repeating in their threads. You think we are all like that.
If the shoe doesn’t fit don’t wear it goes equally for both sides.

 

[urquell]

I might be wrong but the big things we are talking about does not happen with the established SP from the platform? If that the case then the targeted audience won't see it.
The SP from the board will feel bad for something that does not concern them and have a feeling of accusation?

Yes, you're wrong, I'm afraid. You will probably need to do some deeper reading into the forum. You need to understand that this forum is different from most other forums because of the SP presence and the advertising funding model so that there are dual and conflicting purposes here between SP goals and client goals that sometimes bump heads. Sometimes it's just a difference in perspective, sometimes there are directly opposing motivations.

 

[S.S neo]

Just my 2 cents ... i see a lot of SP going « on tour » to Toronto, Ottawa sometimes Quebec or even Vancouver. But when in Montreal, we have to go and meet you mostly downtown or Griffintown where parking is such a pain that it is a dealbreaker. Why not setting « tours » in cities around Montreal instead of going to Toronto ?!? I’m sure you woud catch clients like me who just cannot take the « risk » of going to Montreal.
To picture what i mean by that ...let’s say i want to see a lady for 90 minutes at 2pm.
I have to leave my house no later than 1 pm to make sure to be there on time. 90 minutes of fun is taking me to 3:30 pm. I’m now in the rush hour and i have to be back home at 4:30. So for a 90 minutes session, i really spend around 4 hours in total. So once in a while, you could « tour » the south shore or Laval a nstead of going to another timezone ...