Bingo! Blame others, take zero accountability, and expect folks here to agree + acknowledge + support your one-way reasoning. I wonder what this thread would look like if the dialogue was flipped (customer cancelling on SP).Personally my only issue is that there is no "equivalence" in this business.
If you are a client and cancel : You are the bad guy or/and you lose deposits. Hey i agree with that... Its how it should be.
But if you are the SP and cancel : Oh well tough luck budy ... better chance next time...
I know there is some gymnastic saying "its our business, while you do that for fun" wich ok... i can at least understand the reasoning. But if a client goes out of his way to book you, like pay travel, pay hotel, reserve his time... is it ok to just be like "im sorry bud... can we reschedule".
I dunno... for me it kinda feel "not right". Should a discount the equivalent of a deposit be applied next time he schedule and it work?
Je sais que ca peux sembler un peu "bébé" de dire ca ... mais imaginez ... vous etes un parents et votre enfant se leve le jour de Noel... mais ya pas de cadeau en dessous de l'arbre... Et la vous dites a votre enfant "bin dsl le pere noel y pouvais pas passer... y'avais mal au ventre". Moi c'est un peu de meme je me sens quand ya une cancellation surtout 3/4 du temps c'est tellement des excuses bizarres qui cache autre chose. Je sais que bin des clients sont des ... hum je peux pas dire le mot parce que ...rules... lol, mais je suis pas eux. Moi je book, je show up... Meme si j'ai une jambe peter je vais quand meme show up !! (la demoiselle devra juste travailler une tite affaire plus lol). Bref ... juste mon sentiment.
That being said, thankfully, not all SPs are like the ones chiming in to this thread. Some actually acknowledge the inconvenience caused by last minute cancellations and make it up to customers at their discretion (new appointment, discount, etc.).