When I was younger I worked at a well known high priced hotel in Toronto. I saw my share of pussy when I brought the room service cart to the rooms. I think some people do these things when they are not in their own city.
Regional taste. When Americans taste TH doughnuts they go crazy for them, but they will not be good customers in the long term. Its just like Crispy Cream doing well at first, but then fizzling out at the end.