It's not always something WE did wrong and can correct either.
And sometimes they don't know how to express themselves, they don't have the words on the spot.
I will be a disappoitment for some, and a most beautiful encounter for others, whatever my rates are, reviews and marketing. Such is life.
I don't see why you wanted to wait before expressing your thoughts, it would be useful to guide this conversation. Especially since no one seem to exactly understand what to say. Otherwise, you'll find your thread in page-3 tomorrow.
I can't tell but I want to add that it's also tax season (or it just ended for most) so it might be hard at the moment to asses the effect of gas price.